For a long period of time, applications for citizenship have only been approved by an [Admin] or higher. In addition, the performing of background checks was outsourced to the DIU which was not very consistent in ensuring all applications got processed as DIU members were not notified of new citizenship applications. This often leads to delayed processing as not all members of staff are always around to process the applications.
In an effort to improve processing time and streamline the process, we will be reorganizing the roles & responsibilities for members of staff. To summarize, Helpers will now be tasked to perform background checks and Moderators will now be given the authority to approve and promote prospective citizens.