Appeal a penalty

All information pertaining to penalties, warnings & appeal processes can be found here.

Types of Penalties

Verbal Warning - A reminder that the act committed is against the rules.
Official Warning - An official record that stays with the player and remains active for 2 months from date of issue.Accumulation of 3 active warnings will result in a 1-week temp ban with an additional 1-week for every active warning above 3.
Official Warning (Permanent) - Similar to official warnings but stays active until appealed.
Server Mute - Removing the ability of a player to chat on the server.
Monetary Fine - A reduction of a player’s in-game economy balance.
Confiscation of items &/or property
Imprisonment
Demotion/removal of rank
Temporary Ban - A ban restricting a player from logging on to the server for a duration of time. Any temporary ban in excess of 31 days is upgraded to an appealable permanent ban.
Permanent Ban (Appealable) - A ban that restricting a player from logging onto the server for an indefinite amount of time unless successfully appealed. Appeals 24 hours from the time of issue of a ban will only be considered
Permanent Ban (Unappealable) - A ban that restricting a player from logging onto the server for an indefinite amount of time. Unappealable perm bans are downgraded to appealable permanent bans 6 months from the time of issue
IP Ban - A ban from logging on to the server using a specific IP address.

Please be mindful of the following when submitting your appeal:

Be respectful - Avoid the use of insults, name-calling and ensure that your language is not in a demeaning/demanding tone.
Report the truth - Providing false information can result in further penalties being placed against you.
Do not beg/demand - Do not plead or demand action be taken.
Use English - We can only understand English in most circumstances. Appeals made with other languages may take longer to process.

Follow these tips for a higher chance of acceptance of your appeal:

Show understanding - Players who show understanding and acknowledge that they have made a mistake have a higher chance of appeal being accepted. If unsure, of the reason, feel free to ask a member of staff.
Your track record matters - Committing the same offense multiple times within a short period of time will result in a lower chance of acceptance. You are advised to take a month or two to reflect, then appeal again.
Appeal when appropriate - 24 hours from the time of issue for all penalties, except unappealable permanent bans where the earliest appeal should be considered 6 months from the time of issue.
Hostile Behavior won’t get you anywhere - (e.g. threatening to hack etc. consistently prior to appealing)
Sincerity matters - Be sincere in your appeal, don’t do it “for the sake of doing it”. We can tell from the way you write your appeal.
Accept and move on - If your appeal is rejected, appeal again after a month or stipulated time period